A Belarusian didn't understand why he was refunded only 75% of the concert ticket price
Siarhei, who purchased two tickets for a Picnic band concert at the Palace of the Republic for 490 rubles, contacted Onliner but decided to return them due to health problems. At the ticket office, he was informed that only 75% of the cost would be refunded.
Siarhei said that at the beginning of December, he was offered to be hospitalized, so he would not be able to attend the concert on December 5. The man says that he is an unemployed pensioner, and the 120 rubles withheld at the ticket office is a significant sum for him.
— Now it turns out that if these tickets are sold again, their income will increase even more. In my opinion, this is unfair.
We asked at the Palace of the Republic's ticket office why only 75% of the cost is refunded to the buyer when returning tickets. They explained that, according to Article 217 of the Code of Culture, a buyer can return an admission ticket no later than one calendar day before the event. In this case, at least 75% of the ticket price is refunded.
This amount does not include the commission fee of electronic ticket operators, booking fees, and other charges not included in the ticket price. No exceptions to this rule are provided for by law.
— The local legal act of the Palace of the Republic stipulates that 75% of the admission ticket price is refunded to the buyer, — the specialists clarified.
The full ticket price is refunded if the announced time or venue of the event changed, it was replaced with another, the composition of participants changed, the event was canceled or its holding was abandoned. This is provided for by the same Article 217 of the Code of Culture.
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