"Hunger Games". Fans on attempts to buy tickets for HC Dinamo Minsk

"I chased my ticket for two hours"

Ticket sales for the matches against Ak Bars took place in two stages (the first match on Thursday, the second on Saturday). First, season ticket holders could redeem their seats with a 25% discount, and yesterday at 4:00 PM, this opportunity became available to other fans.

But even those who tried to buy tickets online — on the ticketpro.by website — faced problems. According to them, the service worked with errors and froze. Fans shared their stories in Threads:

• "I wanted to try my luck and buy hockey tickets. But this is some kind of 'Hunger Games'. 1. The Ticketpro and Dinamo websites crashed even before sales started. 2. After unfreezing 13 minutes later, I was met with such a 'splendid' choice. 3. And what's with the price anyway? I don't want to devalue the athletes' work and all that, but it seems like, is this too much? 600 rubles for two tickets? And even then, you have to fight for them. I feel like I'll never take my dad to hockey."
• "Couldn't buy a ticket. Everything froze. Tried from phone and computer."
• "For us, all the places, no matter where you clicked on a free one, were reserved and hung as free for about 30 minutes. Couldn't buy."
• "I chased mine for two hours. Refreshed and poked at 'active' spots until something finally landed in the cart. So there's a chance."
• "My wife snagged 2 tickets for 80 rubles in the evening, around 8:50 PM. She went in again, and they appeared in an instant. Literally a second, and 3 tickets were already reserved by someone else, the other 2 were ours. Try it, good luck!"
• "Luck smiled on me yesterday, in the evening two tickets for 60 rubles appeared, the seats are certainly not the best, but I'm very happy. It's truly a lottery, I spent about 2 hours on the website at the start of sales and couldn't even add to the cart, but in the evening, surprisingly, I managed to buy."

"Up to 20,000 users were simultaneously in the Dinamo ticket section"

Павялічыць

To understand what happened with the website and whether it really "froze," journalists contacted Ticketpro for a comment:

— Over all the time of selling tickets for similar events, we recorded a record interest from fans yesterday, — says Alexander Okishov, Deputy Director for Technical Affairs. — At peak moments, the load on the system exceeded a thousand requests per second. But sales were going on. Although it's clear that something somewhere was loading a bit longer than usual. However, tickets could be purchased. Besides the box offices, when we talk about the Internet, they were placed on our website. Also, widgets for buying tickets were on the Dinamo Internet portal. In the process, we repeatedly recorded DoS attacks and automated ticket purchases by bots. But our team quickly stopped them, so sales functionality was maintained every second.

— What caused the delays in printing tickets?

— According to the system logs, I see no such problems. The box offices worked in standard mode. If it concerned "Minsk-Arena," perhaps there were problems with Internet access there. This periodically happens, and requests are processed slowly. But, according to monitoring, our system worked, and tickets were sent and printed every second. The article that came out on Onliner stated that waiting for tickets was up to 30 minutes. I don't believe that. That is definitely excluded.

— People are writing in "Threads" that the site froze and they couldn't open tickets for some time. What is this related to?

— Due to D0S attacks and the hype, access to the site might have lagged a bit, but the page where ticket sales with the hall map are arranged worked properly.

Павялічыць

— How many people were simultaneously in the ticket sections?

— Up to 20,000 users simultaneously.

— Is the probability that tickets were bought by a bot, not a real person, absent?

— Yes, all suspicious requests coming from a single IP address were stopped by us.

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