A Minsker went to a shop on a scooter, but 'returned' from Cheboksary on the Volga — 150 rubles were charged
The shop was just a couple of blocks away.
An Onliner.by reader is concerned: after a trip on a kicksharing scooter, he found 150 rubles less on his card than he expected. The man just went to a shop a couple of blocks away and returned, but for some reason the app sent him to Cheboksary (this is near Kazan, also on the Volga).
On Friday, November 6, Vasily used a kicksharing scooter to go from 'Novaya Borovaya' to a shop a couple of blocks away.
— I finished the trip, after the shop I rode the same scooter home, — he says. — But it turned out that for the first trip, instead of 80 kopecks, 3 rubles were charged. And for the second trip, instead of 2.8 rubles, 150 rubles were charged. At the same time, in the trip details, I saw that I had returned home on the scooter from Cheboksary.
Cheboksary is a city on the Volga in the Chuvash Republic (Russia). From 'Novaya Borovaya' to Cheboksary is about 1400 km.
But Vasily was not in Cheboksary that day. Therefore, he contacted the kicksharing support service. Based on the answers received there, the service charged the correct amounts for the trips. But for some unnamed reason, much larger funds were frozen on the account. And Vasily needs to wait until his money is unfrozen.
«The trip deposit is always charged from your card, but then it is returned. There is no error here», — they reassured him in kicksharing and suggested contacting the bank for additional information.
— Today is Monday, the money has not been returned, and I believe I haven't received any proper answer either, — says Vasily.
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