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Are restaurants obligated to provide water to customers: a loud court decision in tourist Italy

Italy traditionally remains one of the most popular tourist destinations in the world, where every detail of local service can influence the vacation of millions of tourists.

Photo: vecteezy.com

Italy's Supreme Court of Cassation ruled that a five-star hotel in the Dolomites acted lawfully when it refused to give tap water to a tourist, BBC writes.

A resident of Rome unsuccessfully argued that "water is a natural resource, everyone has the right to it." This happened after a waiter at the Sassongher hotel restaurant in Corvara offered her only bottled mineral water for €7 during the 2019 ski season.

According to Italian media, the court rejected her lawsuit for €2700 in compensation for moral and economic damages.

Silvio Belardi, the hotel's lawyer, noted that the court ruled: "there is no obligation to provide tap water." According to him, the case was initially rejected by the Rome court, then by the appellate court, and now by the Court of Cassation.

The woman claimed that the staff violated her consumer rights and compared the demand for water to "having a bed with linen" or "soap in the bathroom." However, the lawyers justified their position by stating that the policy of many high-class establishments is to serve only sealed bottled water.

The judges of the Supreme Court of Cassation confirmed that Italian laws do not oblige establishments to provide tap water to guests, so each of them makes such a decision independently.

Comments3

  • Ай-ёй
    28.05.2026
    А што на гэта Народная амбасада Беларусі на чале з Юліей Махно?
  • Ганка
    28.05.2026
    Што за 5* гатэль, які ня мае вады ))) звычайна ў 5* гатэлях табе ў пакой безьлімітна ваду прыносяць, і газаваную, і не.
  • Серж
    28.05.2026
    А калі ў чалавека раптам пачаўся прыступ і трэба таблетку запіць вадой ці чалавек згубіў прытомнасць, то што, зваць афіцыянта і прыкладаць карту?

    [Зрэдагавана]

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