Society

Complaint Book Now Easier to Get

From January 1, 2026, Belarusians can obtain the book of comments and suggestions upon first request and without unnecessary formalities. The innovations were described by an attorney of the Minsk City Bar Association, writes Blizko.by.

According to the new rules, the book must be issued to a Belarusian upon their first request in an open form on the next available page for filling. It is forbidden to demand documents from a person who wishes to use it.

Administrative responsibility is stipulated for refusal to issue the book of comments and suggestions. A response to the appeal must be provided within 15 days, provided that there is no need for an additional check.

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