Passengers faced situations where the cost of a trip was one amount when ordering, but later turned out to be higher.
Last week, Yandex data centers experienced attacks. This caused disruptions in the taxi service's operation, including in Belarus. For example, when ordering, the cost of a trip was one amount, but later turned out to be higher. Will anyone be held responsible for this? Inna Havrylchyk, head of the consumer rights protection and advertising control department at the Ministry of Antimonopoly Regulation and Trade, commented on the situation on ONT.
She says that in such a situation, the performer is not at fault for failing to fulfill obligations to the client.
"If some force majeure circumstances occurred, due to which the performer could not fulfill their obligations — in this case, regarding communicating information about the cost of a taxi trip — then in this case, there is no fault on their part, and there will be no punishment for them," she explained.
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